Frequently Asked Questions

Before you start spending your crypto or accepting crypto payments, learn more about our platform and how we operate.

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Who is RelayPay?

We’re an experienced team of tech innovators and entrepreneurs on a mission to make spending your crypto easier than ever. Learn more about us.

How do you assure the most competitive crypto exchange rates?

We’ve partnered with regulated crypto exchanges around the world to give you access to spot rates in different markets. When you transact with us, we’ll pick the best of these rates using an aggregated model, saving you the hassle of dealing with multiple exchange accounts or searching for exchanges offering the most competitive rate at the time of your transaction.

Do I need to verify my ID?

As a regulated digital currency exchange provider, RelayPay is monitored by the Australian Transaction Reports and Analysis Centre. To use our service, you must complete our ID verification process.

How does RelayPay keep my payment and details secure?

RelayPay is connected to regulated exchanges which means we don’t manage or hold your funds directly. When you transact with us, your funds are sent directly to our partner exchanges, who give you the best price for your crypto or fiat at the time of the transaction.

Using Crypto with BPay

What kind of bills can I pay?

With RelayPay, you can pay any bill with crypto, as long as the biller has provided a BPay biller code. Currently, 150 banks and credit unions and 45,000+ businesses offer BPay. Learn more about using crypto to pay bills here.

How long will it take to process a bill payment?

We offer same-day processing on bill payments completed and confirmed on blockchain before 2PM on a business day. Bill payments made after 2PM or on a weekend or public holiday will be processed the next business day. In all cases, the biller will acknowledge the payment on the next business day.

Are there any separate fees to pay bills or make a bank transfer with crypto?

No. The exchange amount displayed at the time of transaction is final and all-inclusive.

Purchase and use of Gift Cards

How does the RelayPay Gift Card work?

The RelayPay gift card is the ultimate swap gift card that holds endless possibilities.

It gives the recipient the freedom to swap it with one more partnered brands of their choice.

To do so you will need to:

  1. Select/Enter the AUD amount you would like to load into your RelayPay Gift Card powered by Gifta.
  2. Select the cryptocurrency you would like to pay with.
  3. Once you have paid and the transaction is completed, check your emails to access the RelayPay Gift Card.
  4. Within the email. Click Swap Now and you’ll be redirected to Gifta.
  5. Select one or more brands and enter in an amount you would like.
  6. Click Swap Now when you’re done selecting.
  7. Click Confirm Swap.
  8. Check your emails for the cards and brands you chose.
How can I redeem my gift card?

You can redeem your digital gift cards in-store by simply scanning the barcode provided. To redeem your gift card online, enter the unique card number provided on your gift card.

Does my gift card expire?

Expiration dates vary depending on the merchant. All gift cards are valid for at least 3 years.

Where am I able to use the gift cards?

You are able to use the gift cards both instore and online through the digital gift cards.

Bank Transfers with Crypto

Which banks can I transfer to?

RelayPay can be used to convert cryptocurrency to make a bank transfer to any bank account within the supported countries.

How soon will the transferred funds be available?

We offer same-day processing on Australian bank transfers completed and confirmed on blockchain on any day.For other currencies, transfers made before 3pm will be processed for international settlement the same day, after 3PM or on a weekend or public holiday will be processed the next business day. It might take up to 2 business days to receive the funds in your bank account after your international withdrawal is processed.

Are there any fees to make a crypto transfer to a bank account?

No, RelayPay doesn’t charge any fees. The exchange amount displayed at the time of transaction is final and all-inclusive.However on international transfers, your bank might charge an incoming transfer fee which is not under RelayPay’s control.

Is there a cap on how much money I can send in one transaction?

Yes. We have limits on cryptocurrencies and fiat currencies for each combination.

Can I claim a refund after a conversion?

No. After your cryptocurrency is converted to a local currency, we can’t make any refunds.

Referral program

How much can I earn with RelayPay rewards?

RelayPay rewards are uncapped, meaning there is no limit to your potential earnings.

What conditions must referrals complete for me to earn RelayPay rewards?

All referrals must create a RelayPay account using your personal referral link. Once signed in, all referrals must complete an initial buy or sell transaction using their new RelayPay account. Referrals also must not have an existing RelayPay account.

Is there a limit to the number of people I can refer?

There is no limit to the number of people you can refer.

Does my personal RelayPay link expire?

Your personal referral link does not expire and each additional sign up will add to your RelayPay referral earnings.

How do I track my RelayPay rewards?

You can monitor incoming referral earnings by visiting your RelayPay Profile Details page.

Can’t find the answer to your question?

Contact us and we’ll get back to you as soon as we can

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